These terms govern your use of X1 Voice’s AI phone-agent service (the “Service”). By signing up, you agree to them.
The Service
X1 Voice answers phone calls to a number you route to us, takes orders, may collect payment on your behalf, and syncs completed orders to your connected POS. Plan tiers, included minutes, and pricing are described on our pricing page, which is part of these terms.
Optional X1 Voice sales messaging
X1 Voice is operated by ONYXX X1 LLC.
You may separately opt in to X1 Voice product and demo marketing messages or appointment confirmations, reminders, and rescheduling follow-ups. Each email and SMS choice is optional. Marketing texts are limited to two per inquiry; appointment-message frequency varies by booking. Messages may be sent using automated technology. Consent is not a condition of purchase. Message and data rates may apply.
Reply STOP to opt out of text messages or HELP for help. You can also use the unsubscribe link or contact alex@onyxxmediagroup.com. Opting out of messages does not cancel an existing calendar appointment; contact the team to change a booking. Carriers are not liable for delayed or undelivered messages. Our privacy policyexplains how we handle your contact information and consent.
Your responsibilities
- Keep your menu or catalog, pricing, and hours accurate and up to date in your account.
- Have the authority to route your business phone line to the Service.
- Comply with applicable law for any orders and payments processed through the Service.
Billing
Plans bill monthly or annually as selected at signup. There are no setup fees and no long-term contract on the Pay As You Go, Starter or Professional tiers; you can cancel at any time effective at the end of your current billing period. Pay As You Go is $0/month and $0.69 per minute, billed to the second, monthly only. Calls under 15 seconds and calls where the caller never speaks are free, and the clock stops when a transfer to staff starts. On Starter and Professional, usage beyond your plan’s included minutes is billed as described on the pricing page.
Payment processing
Phone-order payments are processed by a third-party payment processor. X1 Voice does not store full card numbers.
Service availability
We work to keep the Service available 24/7 but don’t guarantee uninterrupted availability. We’ll notify you of planned maintenance where practical.
Limitation of liability
To the maximum extent permitted by law, X1 Voice is not liable for indirect, incidental, or consequential damages arising from use of the Service, including missed or misrouted orders, beyond fees paid for the affected billing period.
Termination
Either party may terminate for convenience at the end of a billing period, or immediately for material breach.
Changes
We may update these terms from time to time; material changes will be communicated to active accounts.
Contact
Questions about these terms: support@x1voice.com.
This page is a standard-form template and has not been reviewed by an attorney. Have counsel review it before this site handles real customer data or payments in production.