These terms govern your use of X1 Voice’s AI phone-agent service (the “Service”). By signing up, you agree to them.
The Service
X1 Voice answers phone calls to a number you route to us, takes orders, may collect payment on your behalf, and syncs completed orders to your connected POS. Plan tiers, included minutes, and pricing are described on our pricing page, which is part of these terms.
Your responsibilities
- Keep your menu, pricing, and hours accurate and up to date in your account.
- Have the authority to route your business phone line to the Service.
- Comply with applicable law for any orders and payments processed through the Service.
Billing
Plans bill monthly or annually as selected at signup. There are no setup fees and no long-term contract on the Starter or Professional tiers; you can cancel at any time effective at the end of your current billing period. Usage beyond your plan’s included minutes is billed as described on the pricing page.
Payment processing
Phone-order payments are processed by a third-party payment processor. X1 Voice does not store full card numbers.
Service availability
We work to keep the Service available 24/7 but don’t guarantee uninterrupted availability. We’ll notify you of planned maintenance where practical.
Limitation of liability
To the maximum extent permitted by law, X1 Voice is not liable for indirect, incidental, or consequential damages arising from use of the Service, including missed or misrouted orders, beyond fees paid for the affected billing period.
Termination
Either party may terminate for convenience at the end of a billing period, or immediately for material breach.
Changes
We may update these terms from time to time; material changes will be communicated to active accounts.
Contact
Questions about these terms: support@x1voice.com.
This page is a standard-form template and has not been reviewed by an attorney. Have counsel review it before this site handles real customer data or payments in production.