Which POS systems does it work with?

Square and OrderCounter directly today, with Clover and 80+ more via Deliverect. See /integrations for the full list and setup details.

Can it handle complicated orders with substitutions?

Yes. Modifiers, substitutions, and combo/upsell prompts are handled against your actual menu structure, and anything ambiguous gets confirmed back to the caller before the order is finalized.

Does it collect payment over the phone?

Phone-order payment collection is included on every plan, starting with Starter at $250/mo. See /pricing for the full feature breakdown by plan.

What happens if the AI can't complete a call?

Calls it can't confidently resolve, like a complex complaint or a request outside the menu, get transferred to your staff or routed to voicemail with a transcript, based on rules you set.

Features

What X1 Voice does, in detail

Every capability below is live in the product today, not a roadmap item.

What makes us different

Most voice tools do one thing. This does the whole job.

1Answers

2Takes order

3Takes payment

4Fires to POS

5Texts updates

It doesn't just answer, it finishes the order

X1 Voice takes the full order with modifiers, collects payment, fires a clean ticket to your POS, and texts the customer as the status changes, confirmed, in the kitchen, ready. One agent, the whole call.

Always on, even after close

Unlimited simultaneous calls, no hold music, no voicemail. The 11pm caller gets the same answer as the noon one.

$250/mo · 750 min

then $0.35/min · every feature included

Priced in the open

$250/mo with 750 minutes, no setup fee, no contract. Every plan has the same features, only the minutes and per-minute overage change. Most of the field won't quote a number without a sales call.

Square

toast

Clover

Lightspeed

TouchBistro

SpotOn

Revel

& more

Lands in the POS you already run

Native with Square and OrderCounter; Toast, Clover, Lightspeed and 80+ more connect through Deliverect. Orders arrive as normal tickets, nobody re-types anything.

Minutes

Live in minutes

Connect your POS, import your menu, set your greeting, test, go live, the same shift. White-glove setup if you'd rather we do it.

EnglishEspañol中文Tiếng Việt한국어TagalogРусскийالعربية& more

Speaks your customer's language

Detects and answers in the caller's language while the ticket stays in the format your kitchen reads.

See full language list

See how it stacks up against the rest of the field

A closer look at how it actually works

Modifiers and substitutions, handled correctly

Callers order the way they talk: 'half cheese half pepperoni,' 'no onions,' 'swap the fries for a side salad.' X1 Voice parses those requests against your actual menu structure, confirms anything ambiguous back to the caller before it's finalized, and reads the full order back at the end so nothing gets submitted wrong.

What 'syncs to your POS' means concretely

There's no manual re-entry step. Once a call ends, the order appears in your POS (Square and OrderCounter directly, or Clover and others via Deliverect) within seconds, itemized the same way a ticket entered by staff would be. Your kitchen sees it exactly where it expects to.

Payment collection without a human touching a card

On plans that include it, X1 Voice can collect payment on phone orders directly during the call, so a card number never passes through a staff member or gets written on a sticky note by the register.

After-hours is treated like peak hours

Calls that come in after close, before open, or during a rush that would otherwise hit voicemail get the same order-taking flow as a call at 7pm on a Friday. The hours and routing rules you set govern what happens, not whether anyone's near the phone.

1 in 4 restaurant phone calls goes unanswered during peak hours

Each missed call is usually a lost order. That's $25 to $50 in ticket value going to whoever does pick up.

Source: X1 Voice analysis of anonymized customer call logs, as of 2026-01

Feature questions

See how this changes by restaurant type on Solutions, or compare plans on Pricing.

Hear it answer a real call.

Call the demo line and order like a customer would, or book time and we'll walk your team through it.

Call the demo line Book a demo