Which POS systems does it work with?

Square, Clover, and OrderCounter connect directly. Retail pickup is supported with Square. We confirm your catalog, payments, and order destination before setup.

Can customers choose product variants and menu modifiers?

Yes. Retail callers can select named catalog variants such as Blue Small, while restaurant callers can choose supported sizes and modifiers from the menu. We test your actual catalog choices as part of setup.

Can customers pay for a phone order?

Square retail pickup requires prepayment. Restaurant pay-at-pickup and texted checkout links depend on the POS and payment provider configured for your business.

What happens if a caller needs staff?

X1 Voice can transfer to your configured staff number. Voicemail is available where configured when staff are unavailable.

Features

What X1 Voice does, in detail

Phone ordering for retail and restaurants, from product choices to the order your team prepares.

What makes us different

From the phone conversation to the order in your POS.

1Answers
2Takes order
3Payment options
4Sends to POS
5Texts updates

1Answers

2Takes order

3Payment options

4Sends to POS

5Texts updates

A phone agent built around ordering

Take product and menu orders, offer supported payment choices, and send itemized orders to your connected POS. Customer texts help keep callers informed as staff update the order.

Always on, even after close

Answer business questions beyond staffed hours. Your configured ordering hours and transfer settings guide what the agent can do.

$250/mo

750 min included, then $0.35/min · every feature included

Priced in the open

Starter is $250/mo with 750 minutes. No setup fee and no contract on Starter or Professional. Every published plan has the same features; included minutes and overage rates vary.

Square

Clover

& more

Lands in the POS you already run

Direct connections with Square, Clover, and OrderCounter. Retail pickup uses Square only, with exact variants, tracked-stock checks, opt-in setup, and prepayment before fulfillment.

Guided setup

Set up around your business

Connect your POS, import your products or menu, and set your greeting and hours. Test the orders your customers actually place before going live.

EnglishEspañol中文Tiếng Việt한국어TagalogPortuguêsFrançais& more

Speaks your customer's language

Talk with callers in supported languages while keeping product and menu selections tied to your catalog. See the language list and hear the restaurant demo.

See full language list

See how it stacks up against the rest of the field

A closer look at how it actually works

Retail products and restaurant orders

A Blue Small tee for pickup. A pizza with extra toppings. X1 Voice works from your connected catalog or menu to capture the selected product, variant, size, or modifier. Square retail pickup covers approved, fixed-price USD products sold in whole quantities at US stores. Exact variants are selected from the catalog.

Stock and pickup rules for retail

Retail pickup is opt-in after product approval and staff verification. Tracked Square stock is checked again before payment; insufficient, untracked, or unknown stock stops checkout. Pickup follows your configured windows and lead times.

Orders your team can work from

Phone orders go to your connected POS with item details, so staff can prepare a pickup without copying a phone message into another system. We confirm your order destination during setup.

Payment choices that fit your business

Square retail pickup requires prepayment before release to staff for fulfillment. For restaurants, pay-at-pickup and secure checkout links depend on your configured POS and payment provider. Customers use supported checkout links on their own devices.

Business questions and a route to staff

Give callers answers from your configured business information, including hours and location. Set your ordering hours and transfer number so customers have a route to your team when a request needs a person.

1 in 4 restaurant phone calls goes unanswered during peak hours

Each missed call is usually a lost order. That's $25 to $50 in ticket value going to whoever does pick up.

Source: X1 Voice internal estimate, from anonymized call logs across customer restaurants, as of 2026-01

Feature questions

Explore retail and restaurant use cases on Solutions, or compare plans on Pricing.

See how phone ordering fits your business.

Run a restaurant or retail store? Talk to our 24/7 AI sales assistant about pricing, setup, and a walkthrough. You can also hear our restaurant demo line.

Request a walkthrough Talk to sales · (929) 284-2223 Hear the restaurant demo · (973) 791-4796