This policy describes how X1 Voice (“we,” “us”) collects, uses, and protects information when a business (“you,” “customer”) uses our AI phone-agent service, when a caller places an order through it, and when someone calls the demo or sales line published on this site.
Information we collect
- Account and billing information you provide when you sign up: business name, contact name, email, phone, and billing details processed by our payment provider.
- Call audio, transcripts, and order data generated when X1 Voice answers a call on your behalf, including what a caller ordered and any payment details collected to complete that order.
- POS and menu or catalog data synced from your connected point-of-sale system (see /integrations) so orders are priced and routed correctly.
- Usage and analytics data from this website (see the Cookies section below).
How we use it
- To answer calls, take orders, and route them to your POS.
- To process phone-order payments through our payment processor.
- To provide the call-volume and revenue reporting shown in your dashboard.
- To improve accuracy of order-taking for your specific menu or catalog.
- To respond to support requests.
If you call our demo line
The demo number published on this site is our own line, not a business’s. It exists so you can hear the product work. Calling it is different from the sections above: you are contacting X1 Voice directly, and we treat your call as an enquiry about the product.
- What we keep: your phone number, the date, time, and length of the call, and a written transcript of the conversation generated by our voice provider. We do not keep an audio recording of demo-line calls.
- Why: so we can follow up with you about X1 Voice, and so we can improve the demo.
- Who else sees it: your number is stored in our own systems and copied into our customer-relationship management (CRM) provider, which processes it on our behalf and under contract. We do not sell it or share it for anyone else’s marketing.
- If you withhold your caller ID, or the call lasts only a few seconds, we do not create a record of it at all.
- Removing yourself: email support@x1voice.com from any address, or mention the number you called from, and we will delete your number and call transcripts from both our systems and our CRM — and we will not log future calls from that number.
If you call our sales line
Our “Talk to sales” line at (929) 284-2223 is answered by an AI assistant, available 24/7 for product and pricing questions, callback requests, and demo booking. You are contacting X1 Voicedirectly, rather than placing an order with a business.
- Transcript and retention: ElevenLabs, our voice provider, generates and keeps a written transcript and associated personal information for 30 days. Audio recording is disabled on this line.
- Inquiry records: when you consent to follow-up, we save the contact details and request you confirm, call summary, communication preferences, and any demo booking in our Postgres database and GoHighLevel (GHL) CRM. Our team also receives email notifications to handle your request. These records are kept until removed; the 30-day ElevenLabs limit does not automatically delete our database, CRM, or email records.
- Follow-up consent: calling alone does not sign you up for ongoing marketing. The assistant asks for permission before saving a callback or demo request. Ongoing marketing and appointment messages use the separate, optional preferences described below.
- Withdrawing: tell the AI assistant during your call that you withdraw your follow-up request, or email support@x1voice.com with the number you called from so our team can stop follow-up. You can also request access, correction, or deletion by email. Withdrawal stops follow-up; it does not automatically erase existing records, recall emails already sent, or cancel a booked appointment.
Sales inquiries and optional messaging
X1 Voice is operated by ONYXX X1 LLC.
When you contact our sales answering service, we save the contact details and follow-up request you confirm, your demo booking if any, and your communication preferences. Our CRM and messaging providers process this information on our behalf to handle your inquiry.
A sales inquiry or callback request does not enroll you in an ongoing marketing sequence. Our private preferences form offers separate, optional choices for marketing emails, marketing texts, demo emails, and demo texts. We record your selected choices, the consent wording, the time, and the confirmed destination. You can unsubscribe from automated follow-up or reply STOP to stop text messages.
Mobile information and text-message opt-in consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes. Providers that deliver messages or operate our CRM may process the information only to provide those services. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties. For help or a privacy request, email alex@onyxxmediagroup.com.
What we don’t do
- We don’t sell call recordings, transcripts, or caller information to third parties.
- We don’t share demo- or sales-line callers’ details with businesses or any other customer. Sharing a number with a service provider that works for us, such as the CRM described above, is not a sale.
- We don’t use your customers’ order data to advertise to them on other platforms.
Cookies and analytics
This site loads Google Tag Manager, which in turn loads Google Analytics 4. We use it to understand aggregate traffic patterns: which pages are read, which links are clicked, and whether a visit ended in a contact form submission or a tap on our demo number.
What that involves: analytics cookies set by Google, your IP address (truncated by Google before storage), your approximate location, the pages you view on this site, and the referring site or search that brought you here. We do not send names, email addresses, or phone numbers you type into our forms to any analytics tool.
Because tags are managed through a container, the exact set can change over time; advertising tags, if we add any, would be listed here before they run. You can opt out with your browser’s cookie settings, a tracking-blocker extension, or Google’s own opt-out add-on. Blocking analytics does not affect any part of this site’s functionality.
This section describes the marketing website only. Data from calls your business’s customers place to an X1 Voice number is governed by the sections above and is never sent to an analytics or advertising vendor.
Data retention
Call recordings and transcripts are retained for as long as your account is active plus a reasonable period for support and dispute resolution, after which they are deleted or anonymized.
Demo-line enquiries are kept until you ask us to delete them, or until we no longer have a reason to contact you about the product.
Your rights
Depending on where you or your customers are located, you may have rights to access, correct, or delete personal data. Contact support@x1voice.com to make a request.
Contact
Questions about this policy: support@x1voice.com.
This page is a standard-form template and has not been reviewed by an attorney. Have counsel review it before this site handles real customer data or payments in production.