This policy describes how X1 Voice(“we,” “us”) collects, uses, and protects information when a restaurant (“you,” “customer”) uses our AI phone-agent service, and when a caller places an order through it.
Information we collect
- Account and billing information you provide when you sign up: restaurant name, contact name, email, phone, and billing details processed by our payment provider.
- Call audio, transcripts, and order data generated when X1 Voice answers a call on your behalf, including what a caller ordered and any payment details collected to complete that order.
- POS and menu data synced from your connected point-of-sale system (see /integrations) so orders are priced and routed correctly.
- Usage and analytics data from this website (see the Cookies section below).
How we use it
- To answer calls, take orders, and route them to your POS.
- To process phone-order payments through our payment processor.
- To provide the call-volume and revenue reporting shown in your dashboard.
- To improve accuracy of order-taking for your specific menu.
- To respond to support requests.
What we don’t do
- We don’t sell call recordings, transcripts, or caller information to third parties.
- We don’t use your customers’ order data to advertise to them on other platforms.
Cookies and analytics
This site uses Google Analytics to understand aggregate traffic patterns. You can opt out using your browser’s cookie settings or a browser extension.
Data retention
Call recordings and transcripts are retained for as long as your account is active plus a reasonable period for support and dispute resolution, after which they are deleted or anonymized.
Your rights
Depending on where you or your customers are located, you may have rights to access, correct, or delete personal data. Contact support@x1voice.com to make a request.
Contact
Questions about this policy: support@x1voice.com.
This page is a standard-form template and has not been reviewed by an attorney. Have counsel review it before this site handles real customer data or payments in production.