Specialty Shops
The right size, color, and pickup details. Without leaving the counter.
For apparel, gift, and specialty shops using Square, X1 Voice helps callers order approved, fixed-price products for prepaid pickup while your staff serves customers in store. Retail product ordering runs on Square today; more POS systems coming.
What makes phone calls challenging for specialty shops
What changes with X1 Voice
Catalog choices confirmed with the caller
Use exact Square variants and named options for approved products, including size and color. The selected variation and whole-unit quantity stay attached to the order.
Strict stock checks before payment
Tracked stock is checked and revalidated before checkout. Insufficient, untracked, or unknown stock stops the automated sale and directs the caller to staff; other sales channels can still change availability.
A pickup process your team has approved
Opt in after approving products, configuring pickup windows and lead times, and verifying staff intake. Square prepayment is required before an order is released for fulfillment.
Questions about phone ordering for specialty shops
Explore phone ordering for your store.
Request a retail walkthrough with your Square catalog, tracked stock, and pickup process. We will review your setup before enabling retail pickup.