x1voice

Ghost Kitchens

Everyone you employ is in the kitchen, and the phone still gets picked up.

X1 Voice covers phone orders for kitchen-only operations and sends each call to the right virtual brand, even when three brands share one kitchen and one number.

0 FOH staff

Typical front-of-house headcount at a ghost kitchen, which has never once stopped a phone from ringing

Where ghost kitchens calls go wrong today

There's no one whose job is the phone

The whole team is kitchen crew, buried in tickets. When the phone rings, there isn't a single person whose station is anywhere near it.

Multiple virtual brands share one kitchen and one number

One line might need to answer as three different brands with three different menus. A generic "kitchen" greeting confuses callers who ordered from a specific one.

No dining room to fall back on when something goes wrong

With no walk-in traffic, an unanswered call is a lost order or an unresolved delivery-platform issue, and there's no floor staff to smooth things over in person.

What changes with X1 Voice

  • Fully unstaffed call coverage

    Built for kitchens where nobody stands at a counter. Front-of-house headcount required: zero.

  • Multi-brand routing and greeting

    Each incoming number gets answered as the correct virtual brand, with that brand's name, menu, and voice, even when several brands run out of one kitchen.

  • Delivery-platform-aware call handling

    It can tell when a call is really about a DoorDash or Uber Eats order and routes it accordingly, so nobody ends up with a duplicate phone order.

Questions from ghost kitchens operators

See X1 Voice answer calls for ghost kitchens.

Call the demo line and order like a customer would, or book time and we'll walk your team through it.

Call the demo lineBook a demo