Can it handle a fully custom sandwich order?

Yes. Each choice on your board, bread through condiments, gets captured on its own, and the ticket reads the way your kitchen builds.

Does it know our breakfast-to-lunch menu switch?

It does. Menu and pricing follow the time of day, with the same cutoff rules your staff use.

Can it take office catering and platter orders?

It captures headcount, delivery window, and lead-time requirements for platter and catering orders, then flags them separately from regular phone orders.

Does it record allergy or topping-exclusion notes?

Yes. "No onions," "nut-free," and notes like them get pinned to the exact line item they apply to.

Delis & Cafes

The whole sandwich build, captured right, even at the peak of lunch.

X1 Voice gets each bread, meat, cheese, and topping choice down exactly as ordered, and it takes office catering calls without slowing your counter line.

12-1pm

The hour when lunch call-ins spike hardest, which is exactly when counter staff are busiest building sandwiches

What makes phone calls challenging for delis & cafes

Sandwich customization has more branches than most order types

Bread, protein, cheese, toppings, condiments, size. Each one is a fork in the road, and a phone order rushed through at lunch is where combinations get crossed.

The lunch window is short and the phone rings when hands are full

Call volume spikes right when the person who'd normally answer is elbow-deep in sandwich assembly on the line.

Office platter orders get rushed like a single sandwich

Headcount, delivery time, and lead time all need real attention. A call picked up mid-rush tends to get the same hurried treatment as a two-item order.

What changes with X1 Voice

Full sandwich-build capture
Bread, protein, cheese, each topping and condiment, recorded to match how your board is set up. What the caller asked for is what the ticket says.
Built for the noon call spike
The noon spike hits and nobody on the line looks up from the cutting board. All of it gets handled.
Separate handling for catering and platter orders
Headcount, delivery time, and required lead time get their own intake, separate from single-sandwich orders. A 20-person platter isn't treated like lunch for one.

Questions about phone ordering for delis & cafes

See X1 Voice answer calls for delis & cafes.

Run a restaurant or retail store? Talk to our 24/7 AI sales assistant about pricing, setup, and a walkthrough. You can also hear our restaurant demo line.

Request a walkthrough Talk to sales · (929) 284-2223 Hear the restaurant demo · (973) 319-8329