Solutions
AI Phone Ordering for Delis & Cafes
Custom sandwiches, combo meals, and catering inquiries — handled by AI.
Phones ring most when your counter is busiest. Staff can't do both.
Every phone call pulls a team member away from in-store customers.
Phone callers often order for groups — higher tickets than walk-ins.
How X1 Voice helps
Custom sandwich builder
Bread → meat → cheese → toppings → condiments. AI walks callers through the build with your exact modifier groups.
Combo meal logic
"Make it a combo with chips and a drink" — AI knows your combo pricing rules and applies them correctly.
Catering inquiry routing
AI handles standard orders. Catering requests are detected and routed to your catering manager with full context.
Counter staff stays put
Phone doesn't pull counter staff away from walk-in customers. Faster service for everyone.
Frequently Asked Questions
Can AI build custom sandwiches step by step?
Yes. X1 Voice supports multi-step modifier workflows — bread selection, protein, cheese, toppings, condiments, and extras. Each step is a structured modifier group with your exact options and pricing.
Does it handle catering orders?
For standard menu orders, the AI handles everything end-to-end. For complex catering requests that need custom menus or negotiation, the AI detects the intent and transfers to your catering contact with full context of the conversation.