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Integration

Phone orders land in your Square POS automatically.

X1 Voice connects to your Square account and reads your live menu or product catalog, including items, options, and prices. Confirmed phone orders reach Square as itemized tickets. Retail product ordering runs on Square today; more POS systems coming.

Native integration with Square

Reads your Square catalog

Item names, prices, modifiers, product variants, and availability come from Square, so the AI only quotes what you're actually selling today.

Calls become Square tickets

Confirmed orders appear in Square as itemized tickets. Eligible retail pickup orders require prepayment before release to staff.

Nothing to key in afterward

Nobody writes down a phone order and punches it into the register. It lands in Square already itemized and priced.

Payment through a texted checkout link, reconciled in Square

When a caller pays through a texted secure checkout link where supported, that payment shows up in your Square reporting next to your other tender types.

Setup

  1. 1Connect your Square account from the X1 Voice dashboard.
  2. 2Confirm your menu or product catalog, item options, and pricing pulled in correctly.
  3. 3Set hours, item availability, and phone-only rules. For retail pickup, approve eligible products, configure pickup windows, and verify staff intake before enabling it.
  4. 4Test with a live call to confirm the order lands correctly in Square.
  5. 5Go live. New phone orders start flowing into Square on their own.

Troubleshooting & support

The quick fixes for the issues that come up most with the Square connection.

The menu or catalog didn't pull in, or prices look wrong

Re-sync from the X1 Voice dashboard and confirm the correct POS location/account is connected. The menu or catalog always comes from your POS, so fix it there and re-sync.

An 86'd item is still being offered on calls

Mark it unavailable in your POS. Availability changes carry over within a few minutes; no need to edit anything in X1 Voice.

An order didn't reach the POS

Check the connection status in the dashboard and run a test call. If it still doesn't land, contact support with the caller's number and the call time so we can trace it.

A phone payment isn't showing in POS reporting

Where supported, callers pay through a texted secure checkout link; X1 Voice does not collect card numbers by voice. Completed payments reconcile through your configured payment provider, allow a few minutes for them to appear next to your other sales.

All integration setup docsContact support

Frequently asked questions

See how phone ordering fits your business.

Run a restaurant or retail store? Talk to our 24/7 AI sales assistant about pricing, setup, and a walkthrough. You can also hear our restaurant demo line.

Request a walkthroughTalk to sales · (929) 284-2223Hear the restaurant demo · (973) 791-4796