Do I need a specific Square plan for this to work?

X1 Voice connects through Square's standard restaurant/POS catalog and order APIs. If you're not sure whether your current Square plan supports the integration, our onboarding team can check before you sign up.

What happens if I update my menu in Square?

Changes you make in Square carry over to X1 Voice, so you're not maintaining the menu in two places.

Does this work with Square for Restaurants specifically?

Yes. It's built on Square's restaurant-focused catalog and order tools, modifiers and item-level customization included.

Integration

Phone orders land in your Square POS automatically.

X1 Voice connects to your Square account and reads your live menu, including items, modifiers, and prices. Every phone order it takes is priced the way your register already prices it, and every finished call shows up in Square as a normal ticket.

Native integration with Square

Reads your Square catalog

Item names, prices, modifiers, and 86'd items all come from Square, so the AI only quotes what you're actually selling today.

Calls become Square tickets

When a caller finishes ordering, the ticket appears in Square within moments and routes the same way an in-person or online order would.

Nothing to key in afterward

Nobody writes down a phone order and punches it into the register. It lands in Square already itemized and priced.

Payment collected on the call, reconciled in Square

When a caller pays by phone, that payment shows up in your Square reporting next to your other tender types.

Setup

1Connect your Square account from the X1 Voice dashboard.
2Confirm your menu items, modifiers, and pricing pulled in correctly.
3Set hours, 86'd items, and any phone-only rules (e.g. minimum order for delivery).
4Test with a live call to confirm the order lands correctly in Square.
5Go live. New phone orders start flowing into Square on their own.

Troubleshooting & support

The quick fixes for the issues that come up most with the Square connection.

The menu didn't pull in, or prices look wrong

Re-sync from the X1 Voice dashboard and confirm the correct POS location/account is connected. The menu always comes from your POS, so fix it there and re-sync.

An 86'd item is still being offered on calls

Mark it unavailable in your POS. Availability changes carry over within a few minutes; no need to edit anything in X1 Voice.

An order didn't reach the POS

Check the connection status in the dashboard and run a test call. If it still doesn't land, contact support with the caller's number and the call time so we can trace it.

A phone payment isn't showing in POS reporting

Card payments taken on the call reconcile under your normal tender types, allow a few minutes for them to appear next to your other sales.

All integration setup docs Contact support

Frequently asked questions

Hear it answer a real call.

Call the demo line and order like a customer would, or book time and we'll walk your team through it.

Call the demo line Book a demo