Does this work with OrderCounter's hybrid (server + cloud) setup?

Yes. It works off OrderCounter's standard order and catalog data, whether your location leans on the local server or the cloud-connected side of the platform.

Do I need to change how my kitchen receives tickets?

No. X1 Voice orders come in like any other channel, so your kitchen display and ticket routine don't change.

What if OrderCounter isn't fully set up yet at my location?

Start with our onboarding team. OrderCounter setups vary by location, and we'll check that your specific configuration supports the integration before anything goes live.

Integration

X1 Voice orders flow straight into your OrderCounter POS.

For restaurants on OrderCounter's hybrid POS, X1 Voice pulls the menu from your catalog and sends each completed phone call back in as a regular ticket. Phone orders ride the same order-management flow OrderCounter already runs for your in-person, delivery, and online business.

Native integration with OrderCounter

Menu comes from OrderCounter

X1 Voice quotes items, modifiers, and prices from your OrderCounter catalog, so callers hear the menu you're actually running.

Calls end as POS tickets

A completed phone call goes into OrderCounter next to your delivery and online orders. Same screen, same flow.

Nobody re-keys anything

The ticket arrives already itemized and priced. Staff never have to copy a phone order into the POS by hand.

Setup

1Contact X1 Voice onboarding to confirm your OrderCounter setup and connection details.
2Connect your OrderCounter account and pull in your menu, modifiers, and pricing.
3Confirm hours, 86'd items, and any phone-order-specific rules.
4Test with a live call to confirm the order lands correctly in OrderCounter.
5Go live. Phone orders start showing up in OrderCounter automatically.

Troubleshooting & support

The quick fixes for the issues that come up most with the OrderCounter connection.

The menu didn't pull in, or prices look wrong

Re-sync from the X1 Voice dashboard and confirm the correct POS location/account is connected. The menu always comes from your POS, so fix it there and re-sync.

An 86'd item is still being offered on calls

Mark it unavailable in your POS. Availability changes carry over within a few minutes; no need to edit anything in X1 Voice.

An order didn't reach the POS

Check the connection status in the dashboard and run a test call. If it still doesn't land, contact support with the caller's number and the call time so we can trace it.

A phone payment isn't showing in POS reporting

Card payments taken on the call reconcile under your normal tender types, allow a few minutes for them to appear next to your other sales.

All integration setup docs Contact support

Frequently asked questions

Hear it answer a real call.

Call the demo line and order like a customer would, or book time and we'll walk your team through it.

Call the demo line Book a demo