Integration
X1 Voice + OrderOut: AI Phone Ordering Integration
Connect X1 Voice to OrderOut and route AI phone orders to any POS system. OrderOut acts as middleware, delivering orders from your AI phone agent to whichever point-of-sale you already use.
About OrderOut
OrderOut is a middleware platform that connects ordering channels to any restaurant POS system. Instead of building a direct integration with each POS, restaurants use OrderOut as a universal bridge -- making it ideal for setups where the POS does not have a direct X1 Voice adapter.
How It Works
Connect OrderOut in under 15 minutes
Register X1 Voice as an OrderOut channel
In your OrderOut dashboard, add X1 Voice as a new ordering channel. OrderOut generates the channel credentials that X1 Voice uses to send orders into the middleware.
Configure your menu in X1 Voice
Import or build your menu in X1 Voice. OrderOut handles the mapping between X1 Voice menu items and your POS catalog, so orders arrive in your POS with the correct item IDs.
AI agent starts taking calls
Your AI phone agent goes live with your menu. Customers call, place orders with full modifier support, and the agent confirms everything before submitting.
Orders route through OrderOut to your POS
Confirmed orders are sent to OrderOut, which translates and delivers them to your POS -- whether that is Square, Toast, Clover, Revel, Aloha, or any other supported system. Orders appear on your POS like any other order.
Sync Details
What syncs between X1 Voice and OrderOut
Features
What you get with the OrderOut integration
Universal POS compatibility
OrderOut supports dozens of POS systems. If your POS does not have a direct X1 Voice adapter, OrderOut bridges the gap. One integration covers Square, Toast, Clover, Revel, Aloha, NCR, and more.
Middleware order translation
OrderOut translates X1 Voice order payloads into the format your POS expects. Item IDs, modifier mappings, and pricing are handled by the middleware so orders arrive clean and accurate.
Automatic order routing
Phone orders taken by the AI are pushed to OrderOut in real time, and OrderOut delivers them to your POS. The entire flow -- call to kitchen -- happens without manual intervention.
Multi-POS support
Running different POS systems at different locations? OrderOut routes orders from X1 Voice to the correct POS at each location. One AI phone system, multiple POS backends.
Connection health monitoring
X1 Voice monitors the OrderOut connection and logs every order submission. If the middleware is unreachable, orders are queued and you receive a dashboard alert.
FAQ
Common questions about the OrderOut integration
Which POS systems does OrderOut support?
OrderOut supports a wide range of POS systems including Square, Toast, Clover, Revel, Aloha, NCR Aloha, POSitouch, Heartland, and many others. If your POS is not directly supported by X1 Voice, OrderOut is likely the solution.
Is there extra latency from using OrderOut as middleware?
OrderOut adds minimal latency, typically under one second. Orders flow from X1 Voice to OrderOut to your POS in near real time. From the kitchen perspective, phone orders arrive just as quickly as walk-in or online orders.
Do I need both an OrderOut subscription and an X1 Voice subscription?
Yes. OrderOut is a separate middleware service with its own pricing. You subscribe to X1 Voice for AI phone ordering and to OrderOut for POS routing. Together, they give you AI phone ordering on any POS system.
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